Privacy Policy

At Pizza Factory, we are deeply committed to protecting the privacy and personal information of every individual who visits our website, places an order, or otherwise interacts with our services. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you access or use our website located at newpizza-factory.click (the "Website") and any related services, applications, or features we offer (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Website or Services.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations.

1. About Us

Pizza Factory is a food service business operating in the United States. We provide customers with delicious, freshly prepared pizzas, sides, and beverages through our online ordering platform and physical locations. Your privacy is of the utmost importance to us, and we strive to handle all personal data with the highest level of care and transparency.

2. Information We Collect

We collect various categories of information from and about users of our Services. The types of information we collect depend on how you interact with us, what Services you use, and what information you voluntarily provide.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or otherwise interact with our Services, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Payment card information (processed securely through third-party payment processors — we do not store full card numbers)
• Username and password (stored in encrypted format)
• Date of birth (for age verification purposes)
• Profile picture or avatar (if voluntarily uploaded)

2.2 Order and Transaction Data

When you place an order through our Website, we collect information about the transaction, including:

• Items ordered (pizza types, sizes, toppings, add-ons)
• Order amount and payment method type
• Order timestamps and delivery/pickup preferences
• Special instructions or dietary notes
• Order history and purchase frequency
• Promotional codes or discount vouchers used

2.3 Usage and Behavioral Data

We automatically collect information about how you use and interact with our Website and Services, including:

• Pages visited and time spent on each page
• Clickstream data and navigation paths
• Search queries entered on our Website
• Features and tools accessed
• Referring websites or URLs that directed you to our Website
• Error logs and crash reports
• Shopping cart behavior (items added, removed, or abandoned)

2.4 Device and Technical Information

When you access our Website, we may automatically collect certain technical information about your device and connection, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution
• Device identifiers (where applicable)
• Time zone settings
• Language preferences
• Network provider

2.5 Location Data

With your consent, we may collect your precise or approximate geographic location to facilitate delivery services, suggest the nearest Pizza Factory location, and provide location-based offers. You can withdraw your location consent at any time through your device settings.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our Website. For a detailed explanation of our cookie practices, please refer to Section 8 of this Privacy Policy.

2.7 Communications Data

When you contact us via email, phone, live chat, or through our contact forms, we collect and retain the content of those communications, including:

• Your name and contact information
• The subject and content of your message or inquiry
• Records of correspondence and customer support interactions
• Survey responses and feedback submissions

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or use social login features)
• Third-party delivery platforms and partner services
• Marketing partners and advertising networks
• Analytics providers
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These purposes include:

3.1 Providing and Managing Services

• Processing and fulfilling your food orders
• Managing your customer account and preferences
• Facilitating payment transactions and issuing receipts
• Coordinating delivery or pickup services
• Sending order confirmations, status updates, and delivery notifications
• Responding to customer service inquiries and resolving disputes

3.2 Improving Our Services

• Analyzing usage patterns to understand how customers interact with our Website
• Conducting research and development to improve our menu, website functionality, and overall customer experience
• Testing new features and services before public release
• Monitoring and addressing technical issues, bugs, or security vulnerabilities

3.3 Marketing and Promotional Communications

• Sending you promotional offers, special deals, and newsletters (only with your consent or where permitted by law)
• Personalizing marketing messages based on your order history and preferences
• Running loyalty programs and reward campaigns
• Displaying targeted advertisements on our Website or third-party platforms
• Retargeting campaigns to remind you of items left in your cart

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to legal requests, court orders, or governmental inquiries
• Detecting, preventing, and investigating fraud, abuse, or illegal activity
• Protecting the rights, property, and safety of Pizza Factory, our customers, and the public
• Enforcing our Terms of Service and other agreements

3.5 Business Operations

• Processing refunds, returns, or adjustments to orders
• Maintaining business records and financial reporting
• Carrying out audits and internal reviews
• Facilitating potential mergers, acquisitions, or business restructurings

4. How We Share Your Information

Pizza Factory does not sell your personal information to third parties. However, we may share your personal information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business. These include:

• Payment processors: To securely process payment transactions (e.g., Stripe, Square, PayPal)
• Delivery partners: To fulfill delivery orders (e.g., third-party courier services)
• Cloud hosting providers: To host our website and store data securely
• Email and SMS marketing platforms: To send promotional communications
• Analytics providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Customer support tools: To manage and respond to customer inquiries
• Fraud prevention services: To detect and prevent unauthorized transactions

All third-party service providers are contractually obligated to use your personal information only for the purposes for which it was shared, to maintain appropriate security measures, and to comply with applicable privacy laws.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Enforce our Terms of Service or protect our legal rights
• Protect the personal safety of users, employees, or the public
• Prevent fraud or address security concerns

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transition, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our Website if such a transfer occurs and inform you of any changes to this Privacy Policy.

4.4 With Your Consent

We may share your personal information with third parties in any other circumstance where you have given your explicit consent to such sharing.

5. Data Security

Pizza Factory takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, misuse, disclosure, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it, and all staff are trained on data privacy practices.
• Password Security: User passwords are stored using industry-standard hashing algorithms.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitoring tools to detect and prevent unauthorized access attempts.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full payment card numbers on our servers.
• Regular Security Audits: We conduct periodic reviews and assessments of our data security practices.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

6.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we provide all users with the following privacy options:

• Access and Review: You may access the personal information associated with your account by logging in and visiting your account settings.
• Update and Correct: You may update or correct your personal information through your account profile at any time.
• Delete Your Account: You may request the deletion of your account and associated personal data by contacting us.
• Opt-Out of Marketing: You may unsubscribe from marketing emails using the link in any email, or by contacting us directly.
• Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a verifiable request to us using the following contact methods:

• Email: [email protected]
• Website: newpizza-factory.click

We will acknowledge your request within 10 business days and respond to your request within 45 calendar days. If we require additional time (up to an additional 45 days), we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your privacy and security.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are outlined below:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Cookies are small text files placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our Website. They enable core functions such as shopping cart functionality, account login, and secure payment processing. Without these cookies, parts of our Website may not function properly.
• Analytics and Performance Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting anonymous usage statistics. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your language preference, saved delivery addresses, or previous orders.
• Advertising and Targeting Cookies: These cookies are used to deliver relevant advertisements to you on our Website and third-party platforms based on your browsing behavior and interests.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Website and your ability to use certain features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

To opt out of Google Analytics tracking, you can use the Google Analytics Opt-Out Browser Add-on.

For more detailed information about our cookie practices, please refer to our full Cookie Policy, available on our Website.

9. Children's Privacy

Pizza Factory's Website and Services are not directed to children under 18 years of age. We do not knowingly solicit or collect personal information from minors. If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving notification that a child under 18 has provided us with personal information, we will take prompt steps to delete that information from our records. We reserve the right to verify the identity and authority of any person making such a request.

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which applies to the online collection of personal information from children under 13 years of age in the United States. We comply fully with COPPA requirements and extend our age restriction to individuals under 18.

10. International Data Transfers

Pizza Factory is based in the United States and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

In the event that we need to transfer your personal information to service providers or partners located in other countries, we will take appropriate steps to ensure that such transfers are subject to adequate safeguards, including:

• Contractual protections with third-party recipients that ensure an adequate level of data protection
• Transferring only the minimum necessary personal data
• Ensuring that recipients implement appropriate security measures

By using our Services, you understand and consent to the potential transfer, storage, and processing of your personal information in the United States and any other countries where our service providers operate.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not operated by Pizza Factory. When you click on a link to a third-party website, you will be directed to that third party's site. We have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party sites or services.

We strongly encourage you to review the privacy policy of any third-party website or service you visit. This Privacy Policy applies only to our Website and Services.

12. Your California Privacy Rights — "Shine the Light"

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information about the categories of personal information we have disclosed to third parties for their direct marketing purposes during the preceding calendar year.

To make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request." We will respond to your request within 30 days.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. At this time, our Website does not respond to DNT signals from browsers, as there is currently no universally accepted standard for how websites should respond to such signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also exercise their right to opt out of cross-context behavioral advertising as described in Section 6.1 of this Privacy Policy.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can work to resolve the issue.

14.1 Contact Us First

Please reach out to our Privacy Team using the contact information below. We take all privacy complaints seriously and will investigate your concern thoroughly and respond within a reasonable timeframe.

• Email: [email protected]
• Subject Line: "Privacy Complaint"
• Website: newpizza-factory.click

14.2 Regulatory Complaints

If you are a California resident and are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA)
  Website: https://cppa.ca.gov
  Email: [email protected]
• California Attorney General's Office
  Website: https://oag.ca.gov

Residents of other states may have the right to file complaints with their state's attorney general or consumer protection authority. For federal privacy concerns related to unfair or deceptive trade practices, you may contact the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC)
  Website: https://www.ftc.gov
  Phone: 1-877-382-4357

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our Website
• Where required by law, notify you by email or by means of a prominent notice on our Website prior to the change becoming effective

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Website or Services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our Privacy Team. We are here to help and committed to addressing your inquiries promptly and thoroughly.

We aim to respond to all privacy-related inquiries within 10 business days of receipt. For urgent privacy matters, please include "URGENT PRIVACY REQUEST" in the subject line of your email.