Terms of Service

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizza Factory ("Company," "we," "us," or "our"), governing your access to and use of the website located at newpizza-factory.click (the "Site") and all related services, features, content, and functionality offered by Pizza Factory (collectively, the "Services").

By visiting our Site, creating an account, placing an order, subscribing to our newsletter, or otherwise engaging with our Services in any capacity, you acknowledge that:

• You have read and understood these Terms in their entirety;
• You are at least 18 years of age, or if you are between 13 and 17 years of age, you have obtained verifiable parental or legal guardian consent;
• You have the legal authority and capacity to enter into a binding agreement;
• You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services.

If you are using our Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your agreement to these Terms will be treated as the agreement of that entity.

These Terms are governed by and construed in accordance with the laws of the United States and applicable state law. Our operations and any disputes arising from these Terms are subject to the consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.).

2. Description of Services

Pizza Factory is a food service establishment operating in the United States. We offer the following services through our Site and associated platforms:

2.1 Online Ordering

Customers may browse our menu and place orders for food and beverages online through our Site. Orders may be available for pickup, dine-in (where applicable), or delivery (subject to delivery zone availability). Menu items, prices, and availability are subject to change without notice and may vary by location.

2.2 Menu and Food Products

Our menu includes a variety of pizzas, appetizers, beverages, desserts, and other food items. All food products are prepared in accordance with applicable United States Department of Agriculture (USDA) standards, Food and Drug Administration (FDA) guidelines, and applicable state and local health regulations. Allergen information is available upon request. We strongly encourage customers with food allergies or dietary restrictions to contact us prior to placing an order.

2.3 Catering and Special Orders

Pizza Factory may offer catering services for events, corporate functions, parties, and other gatherings. Catering orders are subject to separate terms, minimum order requirements, advance notice requirements, and pricing structures. Please contact us directly for catering inquiries.

2.4 Loyalty Programs and Promotions

From time to time, Pizza Factory may offer loyalty programs, promotional discounts, coupon codes, or special deals. These offers are subject to additional terms and conditions, which will be communicated at the time of the promotion. We reserve the right to modify, suspend, or terminate any promotional offer at any time without prior notice.

2.5 Third-Party Delivery Services

Pizza Factory may partner with third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, or similar services) to facilitate delivery of our food products. When you order through a third-party platform, you are also subject to that platform's terms of service and privacy policy. Pizza Factory is not responsible for the acts, omissions, or policies of any third-party delivery provider.

3. User Obligations and Prohibited Activities

By using our Site and Services, you agree to use them only for lawful purposes and in a manner consistent with these Terms. You are solely responsible for all activity that occurs under your account or in connection with your use of our Services.

3.1 User Obligations

You agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials;
• Promptly notify us of any unauthorized use of your account;
• Comply with all applicable federal, state, and local laws and regulations;
• Use the Site and Services only for personal, non-commercial purposes unless otherwise expressly authorized in writing by Pizza Factory;
• Ensure that any delivery address or contact information provided is accurate and complete.

3.2 Prohibited Activities

You agree that you will NOT:

• Use the Site or Services for any fraudulent, illegal, or unauthorized purpose;
• Attempt to gain unauthorized access to any portion of the Site, server, or network connected to the Site;
• Use any automated system, bot, scraper, spider, or other data-gathering tool to access, collect, or extract data from our Site without our express written consent;
• Transmit any viruses, malware, trojans, ransomware, or other malicious code through our Site;
• Engage in any conduct that restricts or inhibits other users' enjoyment of the Site, or that could damage, disable, overburden, or impair our servers or networks;
• Post, transmit, or share any content that is defamatory, obscene, harassing, threatening, discriminatory, or otherwise objectionable;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software that forms part of our Services;
• Resell, redistribute, or sublicense any content, materials, or services obtained from our Site without our express written permission;
• Place fraudulent, fictitious, or bad-faith orders with the intent to cause loss or inconvenience to Pizza Factory or its delivery partners;
• Use our Services to facilitate any violation of applicable food safety, consumer protection, or commerce laws.

Pizza Factory reserves the right to investigate and take appropriate legal and/or administrative action against any user who, in our sole discretion, violates these Terms or applicable law, including without limitation, suspending or terminating the user's account, refusing service, and/or reporting the user to law enforcement authorities.

4. Account Registration

Certain features of our Site may require you to register for an account. When registering, you must provide truthful and accurate information. You are responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account. You agree to immediately notify Pizza Factory at [email protected] if you suspect any unauthorized use of your account.

Pizza Factory reserves the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion. We may also require users to verify their identity or contact information before processing orders or activating accounts.

5. Intellectual Property Rights

All content available on the Site, including but not limited to text, graphics, photographs, images, logos, trademarks, service marks, trade names, videos, audio clips, digital downloads, data compilations, menu designs, software, and the overall "look and feel" of the Site (collectively, "Content"), is the exclusive property of Pizza Factory or its licensors and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

5.1 Limited License

Pizza Factory grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Site and Services for personal, non-commercial purposes only. This license does not include any right to:

• Copy, reproduce, distribute, publicly display, or create derivative works of any Content;
• Use our trademarks, service marks, or logos without our prior written consent;
• Commercially exploit any Content or any part of our Site;
• Frame or mirror any portion of our Site on any other website or platform.

5.2 Trademarks

The "Pizza Factory" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Factory or its affiliates or licensors. You may not use such marks without the prior written permission of Pizza Factory. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

5.3 User-Submitted Content

If you submit, upload, post, or otherwise make available any content to our Site (such as reviews, comments, photos, or suggestions), you grant Pizza Factory a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your content does not infringe any third-party intellectual property or other rights.

6. Payment Terms

Pizza Factory accepts various payment methods including major credit cards, debit cards, and other payment methods as displayed at checkout. All prices listed on our Site are in United States Dollars (USD) and are subject to applicable sales tax.

6.1 Pricing and Taxes

All prices displayed on our Site are subject to change without notice. Applicable sales tax will be calculated and added to your order total at checkout based on your delivery or pickup location, in compliance with applicable state and local tax laws. Pizza Factory is not responsible for any pricing errors that may appear on the Site. In the event of a pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price.

6.2 Order Confirmation

An order is not confirmed until you receive an official order confirmation email or notification from Pizza Factory. Receipt of payment alone does not constitute confirmation of an order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspicion of fraud.

6.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you experience an issue with your order (e.g., incorrect items, quality concerns), please contact us immediately at [email protected]. We will assess each situation on a case-by-case basis and, at our sole discretion, may offer a replacement, store credit, or refund. Refunds, if approved, will be processed to the original payment method within 5–10 business days.

6.4 Payment Security

We use industry-standard encryption and security protocols to protect your payment information. However, Pizza Factory cannot guarantee the absolute security of any information transmitted over the internet. You provide your payment information at your own risk, subject to the protections described in our Privacy Policy.

7. Food Allergen and Safety Disclaimer

Pizza Factory prepares food in a kitchen environment where common allergens including but not limited to wheat, gluten, dairy, eggs, nuts, soy, fish, and shellfish are present. Cross-contamination is possible. While we make reasonable efforts to accommodate dietary restrictions and allergen concerns, we cannot guarantee that any menu item is entirely free from allergens. Customers with severe food allergies are strongly encouraged to contact us before placing an order and to consult with a medical professional regarding their dietary needs. Pizza Factory shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our food products where the customer has not disclosed relevant dietary restrictions in advance.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Pizza Factory, its officers, directors, employees, agents, partners, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, business, or goodwill;
• Personal injury or property damage arising from your use of our Services or food products;
• Unauthorized access to or alteration of your account or personal data;
• Any errors, omissions, or inaccuracies in our menu, pricing, or product descriptions;
• Any delay, failure, or interruption in the delivery or availability of our Services;
• Any actions or omissions of third-party delivery partners or service providers.

In no event shall the total aggregate liability of Pizza Factory to you for all claims arising out of or related to these Terms or the Services exceed the greater of (a) the total amount paid by you to Pizza Factory in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms shall limit or exclude our liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be lawfully excluded.

9. Disclaimers — "As-Is" Basis

Your use of the Site and Services is solely at your own risk. This disclaimer does not affect any warranties that cannot be excluded or limited under applicable law, including any rights you may have under consumer protection statutes in your state of residence.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory, its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, service providers, and successors (collectively, "Indemnified Parties") from and against any and all claims, demands, damages, losses, liabilities, obligations, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or access to the Site or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content you submit, post, or transmit through our Site;
• Any fraudulent, negligent, or willful misconduct on your part;
• Any misrepresentation made by you in connection with the use of our Services.

Pizza Factory reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Factory's principal place of business is located, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be instituted exclusively in the federal or state courts of competent jurisdiction within the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

These Terms are also subject to applicable federal consumer protection law, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive practices in commerce. Nothing in these Terms shall be construed to limit any rights you may have under applicable consumer protection laws.

If you are a consumer located in a state with specific consumer protection statutes (such as the California Consumer Privacy Act/California Privacy Rights Act for California residents), those statutes may provide you with additional rights and protections. Please refer to our Privacy Policy for more information regarding your state-specific rights.

12. Dispute Resolution

12.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services ("Dispute"), you agree to first attempt to resolve the Dispute informally by contacting Pizza Factory at [email protected]. We will attempt to resolve the Dispute within thirty (30) days of receiving your notice. If the Dispute cannot be resolved informally within that period, either party may proceed to binding arbitration as described below.

12.2 Binding Arbitration

Except as provided in Section 12.3 below, you and Pizza Factory agree that any Dispute that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English and shall take place in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The parties agree that the arbitrator shall have authority to award any remedy available at law or in equity, subject to the limitations set forth in these Terms. Each party shall bear its own costs and attorneys' fees in arbitration, except as otherwise required by law or the AAA rules.

12.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Small claims court actions that qualify under applicable court rules are also exempt from mandatory arbitration.

12.4 Class Action Waiver

YOU AND PIZZA FACTORY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable, the parties agree that the arbitration agreement shall not apply and the Dispute shall be resolved in court.

12.5 Time Limitation on Claims

Any claim or cause of action arising out of or related to these Terms or our Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary. If not filed within this period, the claim shall be permanently barred. This limitation does not apply where prohibited by applicable law.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Site or Services, maintain an account with us, or as otherwise indicated herein. Pizza Factory reserves the right, in its sole and absolute discretion, to:

• Suspend or terminate your access to the Site or Services at any time, with or without cause and with or without notice;
• Refuse service to any person or entity for any lawful reason;
• Discontinue the Site or any portion of the Services temporarily or permanently;
• Take any other action deemed necessary to protect the integrity and security of our Services or the rights of our users.

Upon termination of your account or access, your license to use the Site and Services will immediately terminate. You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations you have incurred prior to termination, including payment obligations for orders already placed.

Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Intellectual Property Rights, Payment Terms, Limitation of Liability, Disclaimers, Indemnification, Governing Law, Dispute Resolution, and Severability.

14. Changes to Terms

Pizza Factory reserves the right to modify, update, revise, or replace these Terms at any time and at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Site at newpizza-factory.click with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account (if applicable); and/or
• Displaying a prominent notice on our Site or app.

Your continued use of the Site or Services after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of our Site and Services immediately and, if applicable, close your account. We encourage you to review these Terms periodically to stay informed of any updates.

Minor changes (such as corrections of typographical errors, clarifications that do not materially affect your rights, or updates to contact information) may be made without individual notice, though the updated Terms will always be posted on our Site.

15. Severability

If any provision of these Terms is found to be invalid, illegal, void, or unenforceable by a court of competent jurisdiction or an arbitrator, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be deemed severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties further agree that if any court or arbitrator determines that a provision of these Terms is unenforceable as written, the court or arbitrator shall modify such provision to the minimum extent necessary to make it enforceable, consistent with the intent of the parties.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Pizza Factory on the Site, constitute the entire agreement between you and Pizza Factory with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site and Services.

No failure or delay by Pizza Factory in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No waiver of any breach or default of any provision of these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Terms.

17. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Factory. These links are provided for your convenience only. Pizza Factory has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party website or service. We encourage you to review the terms and privacy policies of any third-party site you visit. Your use of third-party sites is at your own risk and subject to their respective terms and conditions.

18. Privacy Policy

Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as applicable to California residents, as well as other applicable state privacy laws. Please review our Privacy Policy carefully before using our Site.

19. Force Majeure

Pizza Factory shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, strikes, labor disputes, supply chain disruptions, government orders, power outages, internet service interruptions, or any other cause beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, Pizza Factory will make reasonable efforts to notify affected customers and resume normal operations as soon as practicable.

20. Accessibility

Pizza Factory is committed to making our Site accessible to all users, including individuals with disabilities, in compliance with applicable accessibility standards and the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any difficulty accessing our Site or Services, please contact us at the information below and we will make reasonable efforts to assist you.

21. Electronic Communications

By using our Site or Services, you consent to receiving electronic communications from Pizza Factory. These communications may include order confirmations, receipts, promotional emails (where you have opted in), and notices regarding changes to our Terms or policies. All electronic communications we send to you shall satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in any promotional email or by contacting us at [email protected].

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you need to contact us for any other reason, please reach out to us using the following contact information:

We aim to respond to all inquiries within five (5) business days. For urgent order-related issues, please contact us by email and mark your message as urgent.